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It could be a malfunction in the powertrain or something with the hybrid system's control module. Best to get it to the dealer for a proper diagnosis.

I’d definitely ask them for a breakdown of what’s included in that service cost. It’s usually just standard checks and maybe a tire rotation, but you want to make sure you're not paying for stuff you don’t need. Also, if you're still under warranty, it’s worth checking if any of the work is covered.

The app should totally work without having to physically unlock the car. It could be a Bluetooth issue or something with the connection settings.